SHIPPING & RETURNS
- Saudi Arabia: 1-2 working days
- GCC: 3-5 working days
- Rest of the World: 5-10 working days
We process and ship orders 5 days a week, with the exception of Fridays & Saturdays as well as Public Holidays in Saudi Arabia.
IMPORTANT DELIVERY INFORMATION
- You will be required to sign on receipt of your delivery.
- DHL is our shipping partner for international shipments.
- Import duties & taxes are NOT included in the grand total.
- We offer worldwide delivery, with some exclusions.
RETURNS & EXCHANGES
- Free exchange & returns only available in Saudi Arabia. For other countries please contact email@example.com
- If a customer is not happy with their purchase they may obtain a full refund or exchange within 3 working days of receiving the products.
- Sale and made-to-order items are final and cannot be exchanged or refunded.
- Your refund will be credited to the original purchaser's credit card and will exclude shipping costs, which are deducted to cover the cost of our collection service.
- Customs duties and sales tax are non-refundable.
- Please note that exchanges will be submitted through the same customs procedures, therefore are applicable to duty and tax again.
- All returns should be sent back in the condition they were received with their original packaging. Please ensure when returning the parcel that the packaging is properly protected.
- For additional questions please contact us at firstname.lastname@example.org